1. How often should I have my watch serviced?
Different manufacturers have varying recommendations.
The industry standard is 3-5 years, but modern advancements can extend service intervals.
Rolex now suggests 10 years between services for modern calibers.
2. Can you repair any watch, no matter how damaged?
Most watches can be repaired, but repair costs increase with the extent of damage.
Sometimes, repair costs may exceed the watch’s replacement cost.
Availability of parts for older watches may decrease over time.
3. Can you source any watch?
Most modern luxury brand watches can be sourced.
Finding specific watches from particular years may be challenging for vintage models.
Contact the team for further assistance.
4. Why are some pre-owned watches cheaper than new, and others more expensive?
Various factors influence pricing, including availability, demand, rarity, and brand.
Some luxury brands maintain high pre-owned prices due to limited supply and long waiting times.
5. How can I care for my watch?
Refer to the care guide for detailed information.
6. Can you tell me if my watch is real or not?
Authentication requires an in-person examination; photos or videos are insufficient.
7. Can you value my watch?
Details of the valuation service can be found on the website.
Valuations require an in-person inspection; photos and videos alone are not sufficient.
8. How can I insure my watch?
Home insurance is a common method for watch insurance.
Notify your insurance company about the watch’s value.
Purchase invoices can be presented to your insurance company.
Valuation services can assist with insurance.
9. What’s a chronograph?
A chronograph is a stopwatch, often found on motor-racing inspired watches.
Different chronographs can measure fractions of time.
Turn off the chronograph when not in use to preserve battery or movement power.
10. How does postage work, and how long does it take?
– Watches are shipped worldwide via private courier.
– Delivery times vary based on service, location, and payment clearance.
– Refer to the shipping policy for details.
11. I can’t make it to the shop, is there any way I can see a watch I’m interested in?
– Options include Zoom appointments, video and photo sharing, and WhatsApp discussions.
– Book appointments or find contact details on the website.
12. Where do your watches come from?
– Watches are sourced from trusted partners worldwide.
– Watches are purchased from the public and sold on behalf of clients.
– All watches are assessed for authenticity and functionality, accompanied by a 24-month warranty.
13. What payment methods do you accept?
– Accepted payment methods include credit and debit cards, bank transfers, Apple Pay, Google Pay, PayPal, Shop Pay, and cash (in-store, subject to regulations).
– Refer to the anti-money laundering policy for cash payments.
14. Do you buy watches from any brand?
– Specializing in luxury brands like Rolex, Tudor, and Patek Philippe.
– Some luxury watches from other countries are considered.
– Fashion branded watches like Fossil or Michael Kors are not purchased.
